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Return & Refund Policy

At Tastypetfood Ltd, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

This policy does not affect your statutory rights under the laws of England and Wales.

Returns Eligibility

You may request a return if:

  • The item is damaged during delivery.

  • You received the wrong product.

  • The product is defective.

  • The product is unused, unopened, and in its original condition and packaging (where a change-of-mind return is accepted).

Return Window

Customers may return eligible items within 14 calendar days from the date of delivery in accordance with United Kingdom consumer protection regulations.

To qualify for a return within the return window:

  • Items must be unused, unworn, and in their original condition
  • All original tags, packaging, manuals, and accessories must be included
  • Proof of purchase or order confirmation is required

Returns requested after the 14-day return window may not be accepted unless the item is faulty or not as described.

  • Contact us within 14 days of receiving your order.

  • Return the item within 14 days after your return request has been approved.

  • Include proof of purchase or your order number.

For hygiene and safety reasons, we cannot accept returns of opened pet food, treats, supplements, or other perishable products unless they are faulty, damaged, or supplied in error.

Non-Returnable Items

The following items cannot be returned unless they are faulty or incorrect:

  • Opened pet food

  • Opened treats

  • Opened supplements

  • Products that have been used

  • Products not in their original condition

  • Gift cards (if applicable)

  • Clearance or final sale items (unless faulty)

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery.

  • Include your order number.

  • Provide photographs showing the issue and the product packaging.

We will review your request and, where appropriate, offer:

  • A replacement

  • A refund

  • Another suitable resolution

Change of Mind

If you change your mind about your purchase, you may request a return within 14 days of receiving your order, provided that:

  • The product is unopened.

  • The product is unused.

  • The product remains in its original packaging.

  • It is suitable for resale.

We reserve the right to refuse returns that do not meet these conditions.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

  • Refunds will be issued to the original payment method.

  • Refunds are generally processed within 5–10 business days, depending on your payment provider.

Original shipping charges are generally non-refundable unless:

  • We supplied the incorrect product.

  • The item is faulty.

  • The item was damaged during delivery.

  • The refund is required under applicable consumer law.

Exchanges

We only replace items that are:

  • Damaged

  • Defective

  • Incorrectly supplied

If you require an exchange, please contact our customer support team.

Return Shipping

If the return is due to:

Our error (including damaged, defective, or incorrect items):

  • We will arrange or reimburse reasonable return shipping costs.

Change of mind or customer preference:

  • The customer is responsible for return shipping costs.

We recommend using a tracked delivery service for returned items, as we cannot guarantee receipt of returned parcels that are sent without tracking.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been dispatched may usually be cancelled for a full refund.

Once an order has been shipped, it must follow the standard returns process described in this policy.

How to Start a Return

To request a return, please contact us with:

  • Your full name

  • Order number

  • Reason for the return

  • Photographs (if applicable)

Our customer support team will provide return instructions.

Contact Information

Business Name: Tastypetfood Ltd
Website: https://tastypetfood.co.uk/
Email: Info@tastypetfood.co.uk
Phone: +44 7490 913962
Address: Lodge Wy, London Rd, London PE7 3NG, United Kingdom
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 11:00 AM – 4:00 PM

We aim to respond to return requests within one business day.

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