Shipping Policy
At Tastypetfood Ltd, we are committed to delivering your orders safely and efficiently. Please review our shipping policy below to understand our processing times, delivery estimates, shipping charges, and other important information.
Order Processing Time
Orders are processed Monday through Friday, excluding public holidays.
Orders placed before 2:00 PM (UK time) are typically processed the same business day.
Orders placed after 2:00 PM, on weekends, or on public holidays will be processed on the next business day.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details (where available).
Handling Time
Our standard handling time is 1–2 business days before shipment.
During peak shopping periods or promotional events, processing may take slightly longer.
Shipping Destinations
We currently ship to addresses within the United Kingdom.
If you are interested in international shipping, please contact our customer support team before placing your order.
Transit Time
Estimated delivery times after dispatch are:
Standard Delivery: 2–5 business days
Remote areas: Delivery may require an additional 1–3 business days.
Please note that delivery estimates are not guaranteed and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
Shipping Carriers
We work with reputable courier partners, including but not limited to:
Royal Mail
DPD
DHL
Evri
UPS
The carrier used will depend on your location, package size, and delivery requirements.
Shipping Costs
Shipping charges are calculated according to the order value.
Free Standard Shipping: Available on all orders over £99.
Flat Shipping Rate: Orders below £99 are charged a flat shipping fee of £29.46.
Any applicable shipping charges will be clearly shown before payment is completed.
United Kingdom Deliveries
We deliver throughout mainland United Kingdom and selected surrounding areas.
Some remote locations, islands, and Highlands may experience slightly longer delivery times or additional courier restrictions.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number (where available).
You can use the tracking information provided by the courier to monitor your shipment’s progress.
If you have not received your tracking information within 3 business days after placing your order, please contact our customer support team.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided:
Delivery may be delayed.
Additional shipping charges may apply for redelivery.
We cannot guarantee replacement or refunds for orders delivered to an incorrect address supplied by the customer.
Please contact us immediately if you notice an error in your shipping address after placing your order.
Lost, Delayed, or Damaged Packages
If your order is delayed beyond the estimated delivery timeframe, please contact us so we can investigate with the courier.
If your package arrives damaged:
Take photographs of the damaged packaging and products.
Contact us within 48 hours of delivery.
We will work with the courier to resolve the issue as quickly as possible.
If a shipment is confirmed as lost by the courier, we will arrange a replacement or refund in accordance with applicable consumer laws.
Return Shipping
If you wish to return an item, please refer to our Return & Refund Policy.
Unless the return is due to our error, defective products, or incorrect items supplied by us, customers are responsible for the cost of return shipping.
Returned items should be securely packaged to avoid damage during transit.
Contact Information
If you have any questions regarding shipping, please contact us:
Business Name: Tastypetfood Ltd
Website: https://tastypetfood.co.uk/
Email: Info@tastypetfood.co.uk
Phone: +44 7490 913962
Address: Lodge Wy, London Rd, London PE7 3NG, United Kingdom
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 11:00 AM – 4:00 PM
We aim to respond to all customer enquiries within one business day. +44 7490 913962